Atelier Desk

Private inquiries and batch reservations

Responses are handled directly by the formulation desk. Standard reply window is within twenty-four hours.

24h

response target

NY & LDN

studio locations

Secure

global dispatch

Correspondence

Direct dispatch message desk

For custom decant commissions, private appointments, or tracking assistance, submit your details below.

Protocols

Three service standards

Every flacon leaves the studio protected by rigorous transit and verification measures.

Protection
Authentication
Returns

Transit Insurance

Batch Certificates

Fourteen-Day Window

Full-value replacement coverage on every international shipment of rare extraits.

Numbered provenance paperwork included with each wild-harvested Aquilaria edition.

Eligibility applies to unopened, sealed outer flacon boxes returned to the studio.